HOW DO I KNOW IF MY ORDER HAS BEEN PLACED SUCCESSFULLY?

You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been shipped and we will give you the tracking ID to follow up your shipment.

HOW DO I KNOW WHEN MY ORDER WILL ARRIVE?

Once you're at checkout you'll have an ETA for each of the items you order.
The ETA may differ between items depending on where they're located and the shipping method you've selected.

HOW DO I RETURN AN ITEM FOR REFUND?

CERTAIN ITEMS ARE NOT AVAILABLE FOR RETURNS.  BEFORE ORDERING CAREFULLY READ TO SEE IF YOUR ITEM IS AVAILABLE FOR RETURNS AND/OR EXCHANGES.  If your item can be returned, has all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 5 days return period, please ship it back following the instructions on the returns form. Remember to fill in your returns form with your request and put this sheet in your package when you return it back to us.  Once we receive your return, we will send you an email to confirm that we have received it.  If no exception with your return is faced, your request will be processed within 2-3 working days.

Refunds for full priced items are issued to your original payment method.  If your order had any shipping costs, these will not be refunded.

To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us.  We do not reimburse you for your postage cost back to us.

HOW DO I EXCHANGE AN ITEM?

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 5 days returns period please ship it back following the instructions on the returns form.  Remember to fill in your returns form with your request and put this sheet in your package when you return it back to us.

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.

The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage.

Items must be returned in the condition they were received in otherwise refunds & exchanges cannot be processed.

All returns must be shipped within 5 days of being received. Please use a tracking number on all returns/exchanges, we can only process refunds and/or exchanges for products we receive that comply with our terms.

Sale items can be exchanged or refunded.

Lingerie items for hygiene reasons cannot be accepted for returns or exchanges.

SOMETHING I PURCHASED IS NOW IN SALE. CAN I RECEIVE A PRICE ADJUSTMENT?

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.

DO YOU SHIP INTERNATIONALLY?

At this time, we do not ship overseas.